Terms of service

Shipping Policy

 

Last Updated: September 3, 2026

At Motoyano, we aim to process and deliver your order as quickly and safely as possible.

1. Order Processing

Orders are generally processed within [1–2 business days] after successful order confirmation.

Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

2. Delivery Time

Estimated delivery time is generally [3–7 business days], depending on the delivery location, courier availability, weather, holidays, and other factors.

Remote and difficult-to-service locations may require additional delivery time.

The estimated delivery date shown at checkout or provided by the courier is indicative and may change due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Free shipping may be offered on selected products, locations, or promotional campaigns.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered mobile number or email address.

You can use the tracking information provided to monitor the status of your shipment.

5. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Mobile number
  • Other information required for delivery

Motoyano may not be responsible for delays or additional charges caused by incorrect or incomplete delivery information provided by the customer.

6. Damaged Package

If the package appears visibly damaged at the time of delivery, please take photographs/videos of the package and contact Motoyano as soon as possible.

Do not dispose of the original packaging until the issue has been resolved.

7. Failed Delivery

If delivery fails because the customer is unavailable, the address is incorrect, the customer refuses the package, or the courier is otherwise unable to complete delivery, additional delivery attempts may be made according to the courier's procedures.

Repeated failed delivery attempts may result in cancellation of the order.

8. Delays

Delivery may be delayed due to circumstances including severe weather, natural disasters, transportation disruptions, strikes, public holidays, technical issues, or other events beyond Motoyano's reasonable control.

9. Contact Us

For shipping-related questions:

Motoyano
Website: www.motoyano.com
Email: contact@motoyano.com
Phone: +91 9168105775