Refund policy

Refund and Return Policy

Last Updated: September 3, 2026

At Motoyano, we are committed to providing reliable GPS tracking products and a smooth shopping experience. Please read the following policy carefully before placing your order.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product is materially different from the product ordered.
  • The product has a manufacturing defect covered under the applicable warranty.

To be eligible for a return, the product must be returned in its original condition, along with the original packaging, accessories, manuals, and other items supplied with the product.

2. Return Request Period

A return request should be raised within [7 days] of delivery.

Customers should contact Motoyano as soon as possible after receiving the product and provide:

  • Order number
  • Customer name and contact details
  • Reason for return
  • Clear photographs/videos of the product and packaging, where applicable

Returns requested after the applicable return period may not be accepted, except where required by applicable law or covered under warranty.

3. Non-Returnable Situations

Returns may not be accepted where:

  • The product has been physically damaged due to misuse, accident, improper installation, or unauthorized modification.
  • The product has been tampered with.
  • Accessories or original packaging are missing.
  • Damage has occurred after delivery due to improper handling or installation.
  • The issue is caused by normal wear and tear.
  • The product has been installed, modified, or repaired by an unauthorized person where such action has caused the issue.

4. Refunds

Once the returned product is received and inspected, Motoyano will determine whether the product qualifies for a refund, replacement, repair, or other appropriate resolution.

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

5. Cash on Delivery Orders

For Cash on Delivery orders, any approved refund will generally be processed through a suitable electronic payment method after the required customer and bank/payment details are verified.

6. Shipping Charges

Shipping charges, if separately applicable, may be non-refundable unless the return is due to an error attributable to Motoyano, a defective product, or another circumstance where applicable law requires otherwise.

7. Warranty

Warranty claims are handled separately under the applicable Motoyano Warranty Policy. A product may qualify for warranty service even where a normal return is no longer available.

8. Cancellation

If you wish to cancel an order, please contact Motoyano as soon as possible. Orders that have already been processed, dispatched, or delivered may not be eligible for cancellation.

9. Contact Us

For return, refund, replacement, or warranty assistance:

Motoyano
Website: www.motoyano.com
Email: contact@motoyano.com
Phone: +91 9168105775

 

Motoyano reserves the right to update this policy from time to time. Any changes will be published on this page.